Managing and maintaining East Yorkshire rental properties since 2009

A question we get regularly but a difficult question to answer accurately. Of course, this depends on the market demand, location, rental asking price and condition of your property. We aim to let every property within 3 weeks of listing it. Ultralets regularly hold the #1 spot on Zoopla for the speed of our lets. We hope you'll agree that finding the right tenant is the most important aspect of letting any property. 

Before listing any property we carry out an inspection to make sure that the property is up to the required legal safety standards and advise on any necessary work. We also make recommendations for any improvements we think you could make to achieve a higher rent or attract a better tenant. Our team can arrange and carry out any required work prior to letting.

As soon as a repair is reported through our online reporting system we send it on to you via email for review. At this point, you can either carry out the repair yourself, instruct your own contractor, or pass the job back to us to be sorted by our in-house team. The issue may require further inspection to determine the route cause which a member of our team would carry out. 

No, there are no circumstances in which we will pass any of your personal details on to your tenants. Unless we are specifically requested to do so, by you, in writing. You will always hear from a member of our team if there is something to discuss relating to your property.

We make it a really hands-off process for you. All we need from you is our terms of business signed and returned. You will need to give the required notice to your current agent but once they are notified we can arrange to collect all certification, tenancy agreements, tenant contact information and keys. At that point, we will make contact with your tenants and make them aware of the switch.

Are you tied up in a contract with an exit fee for leaving your current agent? Don't worry, we've got you! We pay your agent's exit fees so you can move over without a hefty fee.

Absolutely. Our experienced team work with you to find you property investment opportunities in East Yorkshire that fit your investment goals.

We provide reliable advice on the type of tenant you could expect, achievable rental income, predicted costs of refurbishment and capital growth potential.

Find out more.

At the start of every year, we send over a summary of the exact dates every month in which you will receive your rent money for the upcoming 12 months. On this monthly disbursement day, you will also receive your statement on our client portal. We will notify you that it is ready to view via email on the final working day of the month. What does an Ultralets landlord statement look like? We've written a whole blog about it here.

You can manage your own property of course but using a good letting agent represents excellent value for money. Having access to a team of professionals who can collect your rents, be your main contact with your tenant, keep your property occupied and well maintained and keep you abreast of the incoming legislation in our industry is extremely important. Not to mention it frees you up to focus on doing what you want to do. It's also worth noting that your management fees are a tax-deductible expense.

We are regulated by the association of residential letting agents. This means we uphold the highest industry standards. We have our client account audited annually and we abide by a strict code of practice. Even if you don’t use us to manage your property we'd recommend using an agent that is ARLA regulated.

We are also Cyber Essentials certified, which is an accreditation that evidences our commitment to cyber security and providing our clients with a safe digital environment for their interests.

Take a look at our 'Apply for a property' page to see exactly what we ask our tenants for when they apply for your property. A written reference from the applicant's current landlord and place of work is important and it's critical that a tenant can provide evidence of continuous rental payments at a previous address. Under both our full management and let only services, you as the landlord will make the final decision on whether an application is accepted or not.

Tenants report all repairs through Fixflo so we have a log of all communication and requests. We have a team dedicated to keeping on top of all requests and dealing with them promptly. For repair types that are flagged as an emergency situation, tenants will receive our emergency 24/7 contact phone number so we can help resolve the issue.

Some repairs that are reported are common faults that have an easy fix. Instead of sending out one of our engineers, we have put together a series of step by step videos to show the tenant how they can resolve the issue themselves. That way, they have their repair sorted quickly and easily and you as a landlord don't have the expense of the repair.

Let’s say, for example, that a window is damaged during a tenancy and we have sufficient evidence to suggest this was done by a tenant.

The repair would need to be carried out the repair as normal, you as the landlord would pay for it and the invoiced amount will be contested at the end of the tenancy and deducted from the deposit. In most cases though, the tenant will offer to pay for it there and then.

It's very rare that a landlord feels like they need to issue a complaint. However, if you did ever want to bring an issue to our attention, we ask that you email our lettings manager, Jake, with the details of your complaint so we can look for a solution. We will always do our best to resolve or explain any issue but if you were still unhappy we will refer you to our redress scheme 'The Property Ombudsman Service' (TPOS).

Every agent should publish a schedule of their charges to tenants and landlords by law. We're transparent about our management fees and they're listed above. You can request our Terms of Business to find out more.