When a tenant reports a repair to us we insist that they do so in writing in our office or through our website, this gives us the paper trail, contact info, and rights of entry that may be required. Once we receive the repair request we forward it on to the relevant landlord for either their commitment to carry out the work themselves or for approval for Ultra lets to instruct our contractors. With non-urgent larger jobs (over £200) we may provide a quote first.

It is important to us that any issues are dealt with swiftly and properly to ensure tenant satisfaction and therefore tenant retention. If we don\'t hear back from the landlord within a reasonable period relating to the urgency of the repair, we will instruct our contractors to carry out the minimum requirement. 

Emergency 24 HOURS Examples – Gas leaks, Mains water leaks, Exposure to live electrics, Dangerous structures properties open to trespass, WC leaks and malfunction.

Urgent 7 DAYS Examples – No hot water, No heating

Scheduled Repairs 28 DAYS Examples – Dripping taps, Leaking Gutters, Electrical fittings not working, Ill fitting doors and windows

Quoted repairs 3 MONTHS Examples – Damp proofing, Boundary fencing, Re-roofing